Customer Service

DELIVERY:


Because most of the jewelry is handmade to order, we require a 2-4 week turn around time. Some items are in stock and will ship right away. Please contact us if you have a time sensitive request we will be more than happy to work with your needs.

 

FREE SHIPPING:

 East Fourth Street ships all orders over $300.00 USPS priority express overnight for free. Orders under $300.00 ship USPS priority for free.  We appreciate your business!

When returning an item, shipping charges are not credited and will be paid by the customer. EFS is not responsible for returned merchandise lost or damaged in transit, so it's a good idea to insure your package.

 

INTERNATIONAL ORDERS


We currently do not handle international orders online. Please contact us directly if you would like to place an order.



PAYMENT

East Fourth Street Jewelry accepts payment through visa, mastercard and american express. If you prefer to send us a check, contact us directly and we will set you up.

 

SALES TAX:


Sales tax is only applied to purchases made within the State of Minnesota. Tax charges will appear automatically during your checkout.

 


ORDER STATUS:


Please feel free to call us at 612-735-1712 or email info@eastfourthstreet.com to inquire about the status of your order.

 

RETURN POLICY:

 If for any reason you are not satisfied, we accept exchanges for unused merchandise within 10 days of receipt for store credit. Credit must be used within 1 year from the date of purchase. Rings and special orders cannot be exchanged.

 

REPAIRS:

Repair services for damaged and worn jewelry made by East Fourth Street are provided upon request. Please contact us. When shipping an item for return, please email us first. When you receive our reply, please package securely and include your return address, e-mail address, phone number, and a detailed description of the repairs to be made. When we receive your return, we will contact you with an estimate of the cost and the time needed for the repair.